Refund and Account Cancellation

Account Cancellation:

All requests for canceling accounts must be made in writing on the day of the cancellation through e-mail sent to sales. The email can be found on our contact page. You must have your billing username, last 4 digits of billing password and your domain name available in the email.

Money Back Guarantee:

14 Days money back guarantee will only be offered under our hosting plans. Domain registrations are not covered by our Money Back Guarantee. Money back guarantee only applies to new accounts and does not apply to account upgrades.

Refund Policy:

Refunds will not be given to accounts that have been canceled or suspended due to abuse of our services based on our terms of service and acceptable use policy. Amount due back is calculated by taking the percentage of downtime over .1% divided by 99.9% multiplied by the amount paid for services that month. No refunds will be given on domain names. Refunds will only be given when the refund request is received within 14 days of the creation of the account being cancelled.